Preparing to Servce Our Members in 2018

A Message from Our President

Aug. 01, 2017


Our industry remains in the spotlight. It's because health care matters in the lives of those we serve every day. As the debate on health care reform continues, one thing remains constant: our commitment to expanding access to quality, affordable health insurance.

Blue Cross and Blue Shield of Montana has a 75-year track record of service to Montanans. That longevity is a result of careful stewardship and a steady navigation through hard times. Our approach is the same as it has been the past seven decades: to protect our members by providing the security that we will be here for them when they need it most for another 75 years and beyond. To do that, we must be able to cover our members' health care needs while saving for their future needs.

At this time each year, we enter our peak period of preparing to sell, renew and implement health insurance products for employers, Medicare recipients and individual customers. It's a period full of activity, and it can be hard to follow and understand it all.

We are a leader in Montana, so it's likely that people will notice our activities. While the spotlight may focus on the specific actions we take in the individual market, let's not lose sight of all the things we are doing to make the health care system work better for our members:

  • We're refreshing our product offerings with new solutions to help existing and prospective members manage their health and wellness. We submit our products and rates to appropriate regulatory agencies each year, and we communicate immediate and potential changes to our customers so they have enough time to understand their coverage options and what might change for them.
  • We're readying our operations to sell those products and take care of our members. At least 65% of our business is effective as of Jan. 1 each year, and we're focused on preparing ourselves for this peak period of activity. We are also investing in technology and operational models that will create a more personalized experience based on unique customer needs.
  • We're advocating for consumers by negotiating contracts with doctors, hospitals and pharmacies that focus on results and quality medical practices. No other insurer contracts with more providers in our state. We're also putting important data directly in the hands of doctors to help them make the best possible treatment and business decisions.
  • We're advocating at the federal and state level for those market factors needed to stabilize premiums for the long term and create choice and innovation.

As we navigate all of these moving parts and routine business cycles, we will continue to do everything in our power to stand with our members and our communities. This commitment is who we are as a company, and it is why we are proud to serve you as our customer.

Mike Frank
President, Blue Cross and Blue Shield of Montana

Recent Updates

2018 Individual Market Participation Update

September 27, 2017

BCBSMT is proud to announce that we will continue to offer consumers health insurance options both on and off the individual marketplace in 2018. Specific plan, network and benefit information will be available closer to the open enrollment period that begins on November 1, 2017.

We remain committed to working with lawmakers, regulators, providers and the entire health care system to ensure a stable, sustainable individual marketplace and to improve the quality and cost of care for all our members.

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